Refund Policy

1.This shop will only accept refunds or exchanges for defects present in the product's initial condition upon arrival (manufacturing defects).
• Please understand that we generally cannot accommodate issues arising from customer use or defects discovered after opening the package.
2. How to Request a Refund or Exchange
• Please contact Customer Support within 7 days of receiving the product.
• When contacting us, please attach a video so we can verify the defect. Please ensure the video clearly shows the defect.
3. Review and Response
• We will review the submitted video and your contact details to confirm the defect.
• If the defect is confirmed as a manufacturing defect, we will proceed with the refund or exchange process.
• Please note that if we do not receive your contact within 7 days, or if the video evidence is insufficient, the item will not be eligible for a refund or exchange.
4. Other Information
• Please be aware that it may take several days to complete the refund process.
• For inquiries, please feel free to contact our shop's customer support.